Shipping policy
Shipping, Returns & Refund Policy
Last Updated: June 2026
At ReachMyDoor.in, customer satisfaction is our priority. We strive to deliver quality products in a timely manner while maintaining a transparent and fair return and refund process.
SHIPPING POLICY
1. Delivery Coverage
ReachMyDoor.in currently ships across India through trusted courier and logistics partners.
2. Free Shipping
We offer Free Standard Shipping on all prepaid orders across India unless otherwise specified during promotional campaigns or special sales.
For certain remote locations, additional shipping charges may apply and will be displayed during checkout.
3. Order Processing
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Orders are typically processed within 1–3 business days after successful payment confirmation.
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Orders placed on weekends, public holidays, or during major sale events may require additional processing time.
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Customized, made-to-order, or special promotional products may require additional preparation time.
4. Estimated Delivery Time
Once dispatched, orders are generally delivered within:
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Metro Cities: 3–7 business days
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Tier 2 & Tier 3 Cities: 4–10 business days
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Remote Locations: 7–14 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, regional restrictions, natural disasters, or other factors beyond our control.
5. Order Tracking
Once your order has been shipped, a tracking link and shipment details will be sent to your registered email address and/or mobile number.
Customers are encouraged to track their shipments using the provided tracking information.
6. Incorrect Address Information
Customers are responsible for providing complete and accurate shipping information.
ReachMyDoor.in shall not be responsible for:
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Incorrect delivery addresses
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Incomplete address details
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Invalid contact numbers
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Delivery failures caused by incorrect customer information
Additional shipping charges may apply for reshipment requests.
7. Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
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Customer unavailability
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Incorrect address
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Refusal to accept delivery
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Failure to respond to courier communications
the shipment may be returned to us.
Any re-shipment request may incur additional shipping charges.
8. Lost, Damaged or Delayed Shipments
While we work with reliable logistics partners, ReachMyDoor.in cannot guarantee delivery timelines.
If your shipment is:
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Lost in transit
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Marked delivered but not received
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Damaged during transportation
please notify us within 48 hours of the delivery update so we can investigate the matter with the courier partner.
Claims reported after this period may not be eligible for resolution.
RETURNS POLICY
1. Return Window
Customers may request a return within 5 calendar days from the date of delivery.
Return requests submitted after the return period may not be accepted.
2. Eligible Return Conditions
To qualify for a return:
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Product must be unused, unworn, unwashed, and undamaged.
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Original packaging, tags, labels, manuals, and accessories must be intact.
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Product must be returned in the same condition as delivered.
ReachMyDoor.in reserves the right to reject returns that do not meet these conditions.
3. Eligible Return Reasons
Returns may be accepted for:
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Damaged products
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Defective products
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Incorrect products delivered
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Missing items in the package
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Size issues (where applicable)
Customers should provide supporting photographs or videos when requested.
4. Non-Returnable Products
The following products are generally not eligible for return:
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Innerwear and intimate wear
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Personal hygiene products
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Customized or personalized items
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Clearance sale products
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Gift cards
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Products specifically marked as "Non-Returnable"
5. Return Pickup
Where service is available, ReachMyDoor.in may arrange a reverse pickup.
If reverse pickup service is unavailable in your location, customers may be required to self-ship the product to the address provided by our support team.
6. Return Shipping Charges
Defective, Damaged or Incorrect Products
ReachMyDoor.in will bear return shipping costs.
Customer Preference Returns
For reasons such as:
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Change of mind
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Incorrect size ordered by customer
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No longer required
return shipping costs may be borne by the customer.
REFUND POLICY
1. Refund Approval
Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund request.
ReachMyDoor.in reserves the right to reject refunds where return conditions are not met.
2. Refund Timeline
Approved refunds are generally processed within:
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3–5 business days for refund initiation
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Additional 5–10 business days depending on your bank or payment provider
The total refund timeline may vary based on the original payment method.
3. Refund Method
Refunds will be issued to the original payment source used during checkout.
For Cash on Delivery (COD) orders, refunds may be processed through:
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Bank Transfer
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UPI
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Other approved refund methods
after verification of customer details.
4. Partial Refunds
Partial refunds may be issued in situations such as:
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Products returned without original packaging
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Missing accessories
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Product damage caused after delivery
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Returned items showing signs of use
EXCHANGES
We currently offer exchanges only for:
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Defective products
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Damaged products
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Wrong product delivered
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Eligible apparel size exchanges (subject to stock availability)
Exchange requests must be raised within the return window.
CANCELLATIONS
Before Dispatch
Orders may be cancelled before shipment processing begins.
After Dispatch
Orders cannot be cancelled once shipped and will be treated under the Return Policy after delivery.
FRAUD PREVENTION
ReachMyDoor.in reserves the right to:
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Reject suspicious return requests
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Limit return privileges for excessive return behavior
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Refuse service where fraudulent activity is suspected
CONTACT US
For shipping, returns, refunds, or exchange-related assistance:
ReachMyDoor
Email: reachmydoor@gmail.com
Phone: +91 90142 32443
Website: https://reachmydoor.in
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
By placing an order on ReachMyDoor.in, you agree to this Shipping, Returns & Refund Policy.
