Refund policy
For an Indian Shopify apparel and consumer goods store in 2026, I would recommend moving away from the generic Shopify template and adopting a policy that balances customer trust and business protection. The version below is optimized for clothing, accessories, home essentials, and general consumer products sold through ReachMyDoor.in.
Return & Refund Policy
Last Updated: June 2026
At ReachMyDoor.in, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied with your order, please review our Return & Refund Policy below.
Return Eligibility
You may request a return within 5 calendar days of receiving your order.
To be eligible for a return, the item must:
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Be unused, unworn, unwashed, and in its original condition.
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Have all original tags, labels, packaging, manuals, and accessories intact.
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Be free from stains, odors, damage, alterations, or signs of use.
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Be accompanied by proof of purchase or order confirmation.
Products that do not meet these conditions may not qualify for a return or refund.
Valid Reasons for Return
Returns may be accepted under the following circumstances:
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You received a damaged product.
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You received a defective product.
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You received an incorrect product.
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The product delivered is materially different from what was ordered.
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An item is missing from your shipment.
To help us process your request quickly, we may ask for photographs or an unboxing video showing the issue.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Personal care and hygiene products.
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Innerwear and intimate wear.
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Customized or personalized products.
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Gift cards and digital products.
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Clearance, liquidation, or final-sale products.
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Products specifically marked as "Non-Returnable" on the product page.
Size Exchange Policy
For eligible apparel products, size exchanges may be offered subject to stock availability.
Size exchange requests must be raised within the return window and the product must be unused, unwashed, and retain all original tags and packaging.
If the requested size is unavailable, a store credit or refund may be offered at our discretion.
Return Process
To initiate a return, contact our support team at:
Email: reachmydoor@gmail.com
Please include:
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Order Number
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Product Name
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Reason for Return
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Supporting photographs (if applicable)
Returns sent without prior approval may not be accepted.
Once approved, we will provide return instructions and, where available, arrange a reverse pickup.
Return Shipping Charges
Defective, Damaged, or Incorrect Products
If the return is due to our error or a product defect, ReachMyDoor.in will bear the return shipping cost.
Customer Preference Returns
For returns arising from:
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Change of mind
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Incorrect size selected by the customer
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Product no longer required
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Preference-based decisions
return shipping costs may be borne by the customer.
Inspection and Approval
All returned products undergo a quality inspection upon receipt.
ReachMyDoor.in reserves the right to reject returns if:
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The product has been used, washed, or damaged after delivery.
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Original tags or packaging are missing.
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The return request falls outside the eligible return period.
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The product does not meet return eligibility criteria.
Refund Policy
Once the returned product is received and successfully inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method used at checkout.
For Cash on Delivery (COD) orders, refunds may be issued via Bank Transfer or UPI after verification of customer details.
Refund Timeline
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Refund approval: Within 2–5 business days after inspection.
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Refund processing: Within 5–10 business days after approval.
Actual credit timelines may vary depending on your bank, card issuer, payment gateway, or financial institution.
Partial Refunds
ReachMyDoor.in reserves the right to issue partial refunds where applicable, including but not limited to:
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Missing original packaging.
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Missing accessories or components.
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Minor damage caused after delivery.
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Products returned in a condition different from that received.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be guaranteed and will be handled under this Return & Refund Policy after delivery.
Fraud Prevention
To protect customers and maintain fair business practices, ReachMyDoor.in reserves the right to decline return, exchange, or refund requests in cases involving:
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Repeated excessive returns.
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Suspected misuse of the return policy.
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Fraudulent claims.
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False damage or non-delivery claims.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
ReachMyDoor
Email: reachmydoor@gmail.com
Phone: +91 90142 32443
Address: Shop #12, Aparna CyberZon, Nallagandla Road, Serilingampally, Hyderabad, Telangana – 500019
We are committed to resolving all genuine customer concerns fairly and promptly.
